How much care do I need?

At the initial assessment our Care Manager will sit with you and your loved one to listen to your needs and what level of support you think would best support you to remain living independently at home.

Our aim is to gauge from this discussion why these needs are important to you – dad can’t really cope by himself, the family is worried about mum’s safety at night…

Our approach is to work with you so that you can decide what effort and level of support you require from our Support Workers. We will then outline a plan of how the support services can be scheduled to give you (or your loved one) the optimum level of care throughout the weeks ahead.

During the course of services being provided, the level and type of service is not locked in. Through our monitoring and feedback services, the services can be varied (increased or decreased) to ensure the level that maintains the best outcomes for you and your family.

Does the government cover costs?

The short answer is no.

The Government pays for the bulk of aged care in Australia, but as with all aged care services, you may be asked to contribute towards the cost of your care.

The amount that you are required to contribute towards your care is dependent on your financial position as assessed by the Department of Human Services. Assistance exits for consumers facing financial hardship.

Details of fee calculations and eligibility for financial hardship are available on the My Aged Care website.

How does pricing work?

Sequel Home Based Care develops nursing and personal care programs tailored to meet you or your loved ones individual needs if disabled, aged, recovering from surgery, frail, or in need of palliative care. We support you so that you can remain in the comfort and security of your own home for as long as possible.

Unlike many of our competitors who receive government funding each year, Sequel is not subsidized by taxpayer funds.  We make every effort to maintain fees that are price competitive and ensure you get the most value and support with the care budget you have allocated each year.

We understand that you need to maximize the support and care that you or your loved one receives. That is why we strive to maintain the lowest administrative charges in the industry so that we can deliver a true value for money proposition. If you have an annual package and wish to take advantage of the new consumer directed care initiative, we will work with you to maximize the nursing and/or support care that you or your loved one receives.

Our fee for services include:

  • Wages, including staff superannuation and penalties for nursing and personal care workers.
  • Insurances that include worker compensation insurance and professional indemnity.

Administrative fees are included in the fee for service charged to consumers. This is essential to the day-to-day running of our work, and includes operating our 24/7 consumer support service centre, finance, administration, HR and our management team.

The fee charged for each service is made up of many components, the amount that relates to administration also includes:

  • Administrative tasks associated with compliance to legislated regulation.
  • Tasks that relate to Sequel being accredited to ISO standards.
  • Staff training to ensure we deliver the highest standard of safe, professional care.
  • Federal, State and Local Government taxes and charges.

How soon can home care services begin?

Extra support, whether for you or a loved one, can be required suddenly. As soon as you need assistance we are able to provide a range of care options in the comfort of your own home.

If an ongoing illness has deteriorated unexpectedly or returning home from hospital has led to a loss of independence, we will be at your doorstep to assist with personal care, prevention of medical risks, wound management and any other services necessary to help maintain your independent lifestyle at home.

How do I know mum will like the worker?

We make sure your loved one is matched with a compatible support worker.

To ensure compatibility, we implement a matching process based on assessing the required skill set of our worker, to provide the right care to your loved one, plus any requisite qualifications they need to perform required tasks.

For example, if your loved one is more comfortable with a mature, female who speaks their native language, you can be assured we will provide the right kind of support worker to suit their needs.
By matching your loved one with a compatible worker, they can continue to feel comfortable in their own home whilst receiving professionally delivered care.

How do I know when it is time for home care for mum?

As your loved one ages, their determination to continue living independently in their own home will grow, as will your concern for their safety and well being.

The last thing they will want is to be a burden on you, so if you notice they are having difficulty walking, have bruises from frequent falls or adequate treatment for chronic illness is lacking, then home care may be worth considering.

Home care will not only make your loved one feel more supported, but will lessen your own worry, knowing professionals are looking out for your loved one on your behalf.