Fee policy

Sequel’s Fees and Policy is based on the following principles:

  • Value for money – fees as charged by Sequel for services represent a valued return for the money spent by consumers.
  • Procedural fairness – fair and just procedures for the administration of fees.

Under Consumer Directed Care consumers are mindful of the budgets that they now control. Sequel will work with consumers and their families to explain the component of fees that are charged for the various services offered and assure them their money is being spent return to the consumer.

Sequel does not list the schedule of fees for services offered. The reason for this is that there is more to pricing than simply the amount that we ask the consumer to pay for the actual care services provided.

The fee charged for each service is made up of many components that include:

  • Administrative tasks associated with compliance to legislated regulation
  • Tasks that relate to Sequel being accredited to ISO standards
  • Wages, including staff superannuation and penalties
  • Staff training
  • Insurances that include worker compensation insurance
  • Federal, State and Local Government taxes and charges
  • Administrative staff to ensure services provided are reliable, responsive and timely
  • Administrative staff to monitor consumer care and adjust services accordingly
  • Administrative staff to provide feedback to family members
  • Administrative staff on hand to respond quickly to consumer emergencies
  • Care managers to provide out of hours support to consumers and their family
  • Office infrastructure and consumables

Sequel is not subsidized by taxpayer funds, hence makes every effort to maintain fees that are price competitive. The margins associated with running the business are modest.

Sequel is therefore keen to provide a service that offers a value for money proposition to consumers. We are prepared to listen and provide assistance where consumers run into financial hardship.

Tax invoice

Sequel will issue a tax invoice for services provided in the proceeding fortnight. The invoice will include details about Sequel, the consumer and the service.

Sequel details will include:

  • Company name
  • ABN
  • Address
  • Banking details

Service details will include:

  • Date
  • Duration
  • Type
  • Cost (plus associated GST) for each service
  • Total amount payable
  • Remittance advice
  • Consumer details will include:
  • Name
  • Billing address

Payment

Payments can be made by cash, electronic funds transfer or cheque.

Payment default

Sequel’s terms of trade dictate that fees are payable within 7 days from the date of invoicing.

Late payment of fees beyond 30 days will incur an administrative fee of 4% per month on all overdue amounts.

Consumers with overdue payments will be prompted with a statement.

If the late payment rolls into another 30 day period, a second statement will be issued together with a telephone call from Sequel’s Financial Manager.

If after 7 days the invoice has not been settled, Sequel will appoint a debt collector to recover fees on our behalf. Any additional costs above outstanding amounts owed to Sequel, namely legal costs, will be borne by the consumer.

Receipts

Receipts will be issued upon request from consumers.